HELP TOPICS
- click an item to see more detail -

HOW IT WORKS
The Short Version
BASICS and BITRATES
REQUIREMENTS (hardware, software, settings)
Why REGISTER?
How to REGISTER
Forgot my PASSWORD
PASSWORD won't work
How to PLAY the music
Play HOS on your home stereo
SLEEP TIMER
DVD or BluRay players not directly supported
Listen via iTUNES
Listen via AppleTV
Listen via Internet Radio or Digital Music Receivers (Squeezebox, Chumby, Soundbridge, et al)
Listen via SONOS
Sorry, no DOWNLOADS
SURF the net while streaming Hearts of Space
Why Hearts of Space purchases are SECURE

USING OUR FEATURES
AUTOMATIC SIGN IN
FAVORITES
MY PLAYLISTS
TURN VOICEOVERS On/Off

MOBILE INFO and APP ASSISTANCE

iOS7
How to clear apps from memory in iOS7

App for iPHONE, iPad, iPod Touch
Access
Bitrates

App for iPHONE, iPad, iPod Touch
Listen via AppleTV

App for iPHONE, iPad, iPod Touch
Background Play: music continues with app closed
Mobile Provider Data Plans
Future Features
Sleep Timer
KNOWN ISSUES

App for ANDROID phones
NEW! HoS ANDROID App is Here!
How to Purchase the HoS Android App
Send us your Android app crash logs
Trouble Downloading or Installing After Purchase
Bitrates
Background Play: music continues with app closed
Sleep Timer
Mobile Provider Data Plans
Future Features
Session Expiration
Android Mobile Browser with Flash

BLACKBERRY and other mobile devices
Blackberry and other devices

ACCOUNTS

MANAGE MY ACCOUNT - HOW DO I...
CHANGE my SIGN IN or Password
Change my EMAIL ADDRESS
CANCEL my subscription
Update Credit or Debit Card EXPIRATION DATE
Change or Update my DEBIT or CREDIT CARD
Delete my old CREDIT or DEBIT card
Resolve issues with PAYMENTS or BILLING
Suspend Access for VACATION
Remove Extra $2 charge on my statement
Pay with something besides a Credit Card?

ACCESS
ABOUT ACCESS PLANS
| FULL |
| STANDARD |
| BASIC |
| BUDGET |
| INTRO SPECIAL |
| PREPAID MINUTES |
Special considerations for Prepaid Minutes
COMBINING Access Plans
BILLING options
ONE TIME billing
RECURRING billing policies
View CURRENT SUBSCRIPTIONS
View HISTORY of my purchases and renewals
CHANGE my subscription or Access Plan
UPGRADE my subscription or Access Plan
DOWNGRADE my subscription or Access Plan

SERVICE DETAILS
In plain English - all the details about our service.

OUR PRIVACY POLICY
It's simple. We NEVER share your email address or user profile with anyone. Details here.

TERMS & CONDITIONS
Our lawyer's page. We've tried to make it readable by ordinary humans.

TECH SUPPORT

TROUBLESHOOTING
FIRST AID -- DO THIS FIRST
EMPTY BROWSER CACHE -- troubleshooting first aid
30 second sample on Sunday?
30 second samples for Subscriber?
Decreased Audio Quality?
Dropped Connection over WiFi
No sound after long PAUSE in player
Please try again: Incorrect email address or password?
Reset token not in the right format
Short Monitor Screen Help
Timeouts and Streaming Interruptions
Trying connection on port...

Time set incorrectly?
Set correct time on a Windows PC
Set correct time on a Mac

How to send us a screen shot from Windows
How to send us a screen shot from your Mac
How to tell us what software you're using...
How to send us info about your Windows Flash Player

INTERNET EXPLORER 7 or 8
Settings for Internet Explorer 7 or 8
Solving Problems in Internet Explorer 7 or 8
Installing or Updating Adobe Flash Player in Internet Explorer

INTERNET EXPLORER 6
ALERT for IE6 users
Settings for Internet Explorer 6
Solving Problems in Internet Explorer 6
Installing or Updating Adobe Flash Player in Internet Explorer

FIREFOX FOR WINDOWS, VISTA, LINUX
Settings for Firefox on Windows, Vista and Linux
Solving Problems in Firefox on Windows, Vista and Linux
No sound, >PLAY, ADD, or FAV on Firefox?

FIREFOX FOR MAC
Settings for Firefox on a Mac
Solving Problems in Firefox on a Mac
>PLAY won't work or no sound on Firefox?

SAFARI (for MAC or PC)
Settings for Safari
Solving Problems in Safari

FLASH SUPPORT FOR 64-BIT OPERATING SYSTEMS
LINUX
Windows 7

FAQ
Why do I have to accept cookies?
Why can't I block pop ups?
Do I have to accept cookies and not block pop ups?
Why delete cookies and browser files (cache)?

A MESSAGE FROM STEPHEN HILL
A disclaimer from the producer about the announcements on our early programs.

CAN'T FIND THE ANSWER?
Click here to ask us.